Introduction: Our refund policy is designed to provide a clear understanding of the circumstances under which refunds are possible for both online and onsite services. We value your satisfaction and strive to ensure that our services meet your expectations.
Eligibility for Refund:
- Service Cancellation: Refunds are available for services cancelled within 24 hours of booking, provided the service has not yet been rendered.
- Non-Delivery of Service: If a service is not provided or delivered as promised or is significantly different from its description, you may be eligible for a refund.
- Service Quality: Claims regarding the quality of service will be evaluated on a case-by-case basis. We reserve the right to rectify the service issue instead of offering a refund.
Refund Process:
- To request a refund, please contact our customer service team with your order details and the reason for the request.
- All refund requests must be made within 7 days of the service date.
- Please allow up to 14 business days for the refund process to be completed.
Exceptions:
- Refunds are not available for services that have been completed with client approval.
- Customized or personalized services are final sale and not eligible for refunds unless the service was not provided as agreed.
Refund Method: Refunds will be processed to the original method of payment unless otherwise specified and agreed upon.
Changes to Refund Policy: We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Contact Us: For more information about our refund policy or to submit a refund request, please contact our customer service team. E Mail transformhospitals@gmail.com
This refund policy aims to ensure clarity and satisfaction for both our clients and our service team. We are committed to providing high-quality services and value your trust in our brand.